IT Supplier Management Golden Rule 1: Provide leadership from the top
Significant projects and programmes involving external suppliers will only deliver if there is top level sponsorship within the organisation. Overall responsibility for delivery must be allocated to a single senior accountable individual. Public sector projects have the concept of a Senior Responsible Owner (SRO), it is good practice for an equivalent to be appointed within a private sector project/programme. One of the commonest causes of private sector project failure is lack of accountability at senior level.